Exim Bank Tanzania is seeking an experienced and results-driven professional to fill the position of Manager – Digital Recovery. This is an excellent opportunity for candidates with a strong background in credit risk management, debt recovery, and banking operations who are looking to advance their careers in one of Tanzania’s leading commercial banks. The successful candidate will be responsible for managing non-performing loans (NPLs), improving loan recoveries, and implementing effective recovery strategies while ensuring compliance with banking regulations and internal policies.
Position Details
- Position: Manager – Digital Recovery
- Organization: Exim Bank Tanzania
- Employment Type: Full-Time
- Location: Tanzania
About the Role
The Manager – Digital Recovery will oversee the recovery of overdue, non-performing, and written-off loan accounts by implementing effective collection strategies and engaging customers to achieve sustainable repayment solutions. The role is critical in minimizing credit losses, improving portfolio quality, and supporting the bank’s financial performance through proactive debt recovery and risk management practices.
The successful candidate will work closely with internal departments, legal teams, and external recovery agents to ensure timely resolution of delinquent accounts while maintaining positive customer relationships where possible.
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Key Responsibilities
The successful applicant will monitor customer accounts that show early signs of financial distress, identify facilities that have exceeded approved limits or expired, and implement strategies to prevent accounts from becoming non-performing.
The role also involves negotiating repayment arrangements with customers, recommending loan restructuring or settlement options where appropriate, preparing management and regulatory reports, and ensuring compliance with the bank’s internal policies and applicable banking regulations.
Additional responsibilities include coordinating recovery activities for written-off accounts, supporting account write-off recommendations, managing external debt collection agencies, identifying cases requiring legal action, representing the bank during court proceedings and public auctions where necessary, and working with internal and external auditors to address audit findings related to credit recovery.
Qualifications and Experience
Applicants should possess a Bachelor’s degree in Banking, Finance, or another related discipline from a recognized institution.
Candidates must have at least five (5) years of professional experience in credit risk management, debt recovery, loan collections, or a similar banking environment.
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Required Skills
The ideal candidate should demonstrate a strong understanding of banking laws, regulatory requirements, and credit risk management principles. Excellent analytical and problem-solving abilities are essential, together with strong communication, negotiation, and customer relationship management skills.
Applicants should also be capable of making sound decisions when negotiating repayment arrangements, managing complex recovery cases, and working effectively with legal teams and external debt collection agencies.
Why Join Exim Bank Tanzania?
Exim Bank Tanzania offers employees the opportunity to work in a dynamic and professional banking environment that values innovation, integrity, and customer service excellence. The bank provides an environment that supports career growth while encouraging diversity, inclusion, and equal employment opportunities for all qualified candidates.
How to Apply
Interested candidates should submit the following documents:
- Updated Curriculum Vitae (CV)
- Cover Letter
Applications should be sent via email to:
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
Equal Opportunity Employer
Exim Bank Tanzania is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. The bank strongly encourages women and persons with disabilities who meet the job requirements to apply for this opportunity.
